Waymo passenger almost misses flight after car drives in circles
LOS ANGELES - Caught on camera - a Waymo car takes a Los Angeles man for a spin - literally.
Mike Johns of Los Angeles began recording from inside the driverless car when it started circling in the parking lot at Phoenix Sky Harbor Airport and just wouldn't stop.
In the video, the car can be heard connecting to Waymo support for assistance.
"I received notification that your car might be experiencing some routing issue," the customer support agent can be heard telling Johns.
"I've got a flight to catch. Why is this thing going in a circle? I'm getting dizzy," he responds. He then tells the agent he has his seatbelt on and "can't get out the car."
"Has this been hacked? What's going on?" he asks. "I feel like I'm in the movies. Is somebody playing a joke on me?"
The Waymo reportedly circled eight times around the lot before it finally decided to stop.
The incident happened on December 9, Waymo told FOX Business, adding that a subsequent software update addressed the issue.
The email said Johns was delayed by just over 5 minutes, and the vehicle was able to take him to his destination after the rider support team successfully stopped the car from circling.
When Johns shared the video on social media, he wrote Waymo's "customer service is automated and ran by AI."
Waymo said they had attempted to contact him, and left a voicemail for follow-up. Johns was also not charged for the trip, the Alphabet Inc.-owned company added.
The Source: This story was reported with information from FOX Business.